TICKET FAQs
TICKETS
-
General admission tickets include access to the main festival area.
Note: drinks and private tables are not included in the ticket price. Subject to license, bill subject to change.
-
There is no difference in access between the general entry ticket tiers. 1st release will give you the same experience as 2nd release, and so on. The only difference is the price and order in which they will come on sale.
As more ticket tiers are released, they go up in price, therefore the sooner you buy your ticket, the more you will save!
-
Our official ticket seller are Skiddle. Please do not buy tickets from any other platform or third-party sellers, as we cannot guarantee their authenticity.
-
Please contact the ticket agent you purchased from directly and they will be able to assist you.
-
At this stage you should only have your booking confirmation. Tickets will be sent out as e-tickets, and not delivered by post, approximately 1-2 weeks prior to the festival.
-
Please contact your ticket provider directly to make changes to your booking.
-
Please bring your ticket, the card you purchased the ticket with and valid photo identification.
-
Photographic forms of identification such as a passport or driving licence are acceptable.
-
Please bring your new card, an official form of identification and a letter or bill that matches your account’s address.
-
All tickets are non-transferable, and we are unable to offer any refunds for tickets no longer needed.
-
To view the events ticket terms & conditions please click here.
ACCESSIBLE TICKETS
-
As a festival, each year we are continuing to assess our accessible facilities and are constantly striving to make the site and overall experience better for our deaf and disabled customers.
The following information provides details about the bookable accessible provisions at the festival. If you have any questions that are not answered below please contact accessibility@teamlove.org.
If you would you like to register to use of any of following accessible facilities:
Personal assistant / companion ticket
Accessible parking
Accessible toilets
Lowered bar areas
For a free Personal assistant ticket, you will need to purchase a ticket in the usual way, (https://www.skiddle.com) and then please email custcare@skiddle.com who can process your application.
You will also need to attach some supporting evidence along with your application. Once you have submitted your email request Skiddle will get back to you within two weeks to let you know if it has been approved.
Please note that submission of the form alone does not automatically guarantee eligibility for use of the accessible facilities. If you have any queries about eligibility, please contact us prior to purchasing your ticket at accessibility@teamlove.org .
Our accessible facilities will only be available to ticket holders who have pre-registered their requirements. This is to ensure that we have time to put appropriate provisions in place on site. Please complete the form no later than 10th of september. Information packs will be sent out to anyone who has successfully registered during the week before the event.
Accessibility applications for free PA tickets and parking closes Wednesday 13th September at 5pm. IF you have accessible needs at the event, head to the welfare areas.
See our terms & conditions for more information on the site.
TICKET TERMS
-
For more info visit the page linked here.